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Customer Identity and Access Management (IAM): From Myths to Mastery


20th April 2021


12-13:30 CST
TOLA Network, USA


Customer identity is a hidden danger lurking in every application. Done well, it just works. Done poorly it frustrates your users, gets complicated as you consider policies and regulations, and doesn’t effectively protect your customers or your organization.

Unfortunately, the line between “done well” and “done poorly” is thin, hard to detect, and better described using hieroglyphics and 6-dimensional space. Regardless of the complexity, we know that a seamless but secure customer experience makes happy customers who visit more often and do more with us each time.

In this session, we’ll explore some of the background, myths, and approaches to customer identity by covering:

What is the roadmap to a matureCIAM foundation?

What are the speed bumps alongthe way?

What are some of the overblownmyths and compelling realities about CIAM?

What does CIAM maturity looklike?

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