New consumer demands are forcing global CX leaders to take a step back and rethink their customer care operations in order to thrive in the new customer service landscape. Now every customer interaction, whether it’s on a call, over text or a social media channel, can make or break a business.
On May 27th, join this virtual roundtable to learn how the latest innovations in Cloud and AI technology are helping customer service professionals reimagine their customer experience to better serve their customers, improve the agent experience and realise business results.
Three questions for discussion:
How the new normal has accelerated digital transformation in the contact centre
How the contact centre has become the front door of the business
How the latest innovations in AI & Automation are enabling CX leaders to reduce costs, improve the agent experience and provide a more human CX.