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TLC TV Episode 3: Reimagining the Customer Experience


22nd July 2021




TLC TV Episode 3: Reimagining the Customer Experience

TLC TV is a brand-new entertainment platform brought to you by the Technology Leaders Club. This chat-show style format will feature 60-minutes of live chat and topical debates with leading technology experts, innovators as well as world class stand up comedians.  

Episode 3 of TLC TV will be looking at how we can reimagine the customer experience to deliver business value and realise results. Our panel of experts will be discussing:

• How the contact centre has become the front door of the business.

• How CX leaders can add value to every customer touchpoint.

• How the latest innovations in AI & Automation are enabling CX leaders to reduce costs, improve the agent experience and provide a more human CX.

• Why cloud is now a mandate to digitally transform your customer experiences

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