AI and intelligent automation are being increasingly adopted in contact centres to augment, improve and scale the performance of human agents. Therefore, service leaders need strategies and solutions to help them optimize the integration and performance of their digital and human teams. On February 15th, join Brian Atkinson, VP & General Manager of Five9 EMEA, in a virtual roundtable discussion, as he discusses best practices CX Leaders should consider to successfully integrate the productivity of human and virtual agents.
• How to overcome the barriers to adoption in AI deployment
• How to implement a digital workforce plan that you can continue building on as new AI and automation capabilities become available.
• Which conversations, tasks and processes should be automated – which should not be automated.
• How a digital workforce helps businesses retain and motivate their live agents.