Recent studies have shown that the majority of companies believe they offer a superior customer experience (CX) to their competitors. In fact, Only 8% of customers actually believe they receive superior CX from companies.
Increased regulations, staffing challenges, and higher consumer expectations are all contributing factors in the need for better, data driven, customer experience. For many customer facing organisations, customer retention, improving customer experience, and digital transformation are the top three strategic priorities related to “customer first” communications.
In order to provide superior digital interactions that will enhance engagement and drive revenue, a new approach is needed for customer communications teams and customer communications technology.
Join us, and a select group of your industry peers, for a private round table chat, where we will cover:
How do you currently measure success in CX
What kinds of operational issues are causing roadblocks in your communications?
Can you describe the challenges your organization has when servicing customers? Examples include, access to all customer transactions, interactions, systems, as-delivered communications, to ensure visibility and customer service?
Can you provide an example of the key communications challenges in your customer journeys? How is your organization solving for these?