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Customer IAM: From Myths to Mastery


6th September 2022


12:00-13:30 BST


Rela8 Group Technology Leaders Club

Customer identity is a hidden danger lurking in every application. Done well, it just works. Done poorly it frustrates your users, gets complicated as you consider policies and regulations, and doesn’t effectively protect your customers or your organization. Unfortunately, the line between “done well” and “done poorly” is thin, hard to detect, and better described using hieroglyphics and 6-dimensional space. Regardless of the complexity, we know that a seamless but secure customer experience makes happy customers who visit more often and do more with us each time. In this session, we’ll explore some of the background, myths, and approaches to customer identity by covering:

· What is the roadmap to a mature CIAM foundation?

· What are the speed bumps along the way?

· What are some of the overblown myths and compelling realities about CIAM?

· What does CIAM maturity look like?

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