As technology becomes more SaaS-based and organizations deploy applications in multiple clouds, there are requirements for more visibility into the cloud environment and better incident response and resolution automation capabilities. IT leaders need to be able to see schedules, assign resources, and manage the assorted tasks needed to remedy the incident quickly and efficiently to reduce costs.

Join this roundtable session with xMatters, an Everbridge Company, to discuss leading trends, an automation first mindset, and how you can increase ROI across your organization by automating your incident management. Without defined processes to manage issues, any failure – no matter how minor or anticipated – can increase costs, affect customers, and reduce the ability of teams to innovate.

Questions

• In terms of automating our incident management operations, what are the “gotchyas” that we need to be aware of, be able to solve and what are the best ways to address these?

• What is the first step on the path to “automation first”? Where do my team and I begin?

• What should IT operations leaders who want to rethink their organization’s approach to incident management look for when evaluating automated solutions?