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White Papers

The Future of Customer Engagement

Date

8th June 2021

Views

156

The pandemic meant that a lot of companies had to move services online to survive. Since then, expectations of online customer service quality and speed have significantly increased. The accelerating pace of digital transformation relies on an equal pace of change in digital communications. While customers are content to wait days for a response to a letter, and hours for an email, live chat options require near-instant responses. An hour waiting on a live chat session for a human to pick up is a lost customer.


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