GenAI & CX: Disrupt or Be Disrupted – The BFSI Edition

Wake up and smell the algorithms, BFSI titans. While you’ve been busy counting coins, GenAI has been rewriting the customer experience playbook. Here’s the deal: 84% of companies have already deployed AI in their contact centers. The train’s leaving the station, or left on the platform.

Join New York’s financial elite for a no-nonsense dinner dialogue on the GenAI revolution in CX.

We’re not here to wax poetic about AI’s potential – we’re here to dissect how it’s already reshaping our industry’s DNA. From navigating the regulatory maze to achieving ROI that’ll make your CFO giddy, we’re tackling the real issues. Because in the world of BFSI customer experience, it’s evolve or evaporate. Don’t be the last to RSVP – your future self (and your shareholders) will thank you.

How is GenAI transforming the customer experience (CX) landscape in the BFSI sector, and what are the key challenges in integrating AI while maintaining compliance with stringent regulatory requirements?
What strategies can financial institutions adopt to ensure that the ROI from GenAI investments in customer service not only meets but exceeds shareholder expectations?
As AI adoption accelerates, how can BFSI leaders balance the need for human empathy with automation to deliver a seamless, personalized customer experience without compromising on efficiency?

TO REGISTER INTEREST IN ATTENDING – Please use the email address below and our team will be in contact. This event is an exclusive experience for professionals whose profiles align with the event’s focus. To ensure a high-value experience for all attendees, participation is limited to individuals who meet certain criteria based on role, seniority, location and industry specialisation.

NOTE – Event is 6:30pm Eastern Time